---
title: Contact
description: Write to the Docustay team.
---

# Contact

Use the form on the page. Security reports: security@docustay.app. Privacy requests: privacy@docustay.app.

## Who to write to

Use the form for questions about the product, billing or a document. Security reports go to security@docustay.app. Privacy requests, such as a copy or deletion of your data, go to privacy@docustay.app.

## What to include

Say what you were doing, what you expected and what happened. For a problem with a document, include its title and the date, but never a signing link. Do not send passwords or card numbers.

## What happens next

Messages are read by the team. Security reports are read first.

## Who to write to

Use the form for questions about the product, billing or a document. Security reports go to the security address below the form, and privacy requests, such as a copy or deletion of your data, go to the privacy address.

## What to include

Say what you were doing, what you expected and what happened. For a problem with a document, include its title and the date, but never paste a signing link. Do not send passwords or card numbers. If you can, tell us the browser and whether you were on a phone, because many problems only show up on one of them, and the title of the document, if it is about one.

## What happens next

Messages are read by the team and answered by email. Security reports are read first.

## Before you write

The Documentation pages answer most questions about the API, and the Product pages show each step from a file to a sealed copy. If your question is about price, the Pricing page lists every plan and what each one includes, so a reply may not be needed at all. When you do write, one clear question gets the fastest answer.

## Keep reading

- [Trust](/trust)
- [Privacy](/trust/privacy)
- [Docs](/docs)
- [Pricing](/pricing)