HELP
Help, in plain words.
How to send and sign, how plans and bills work, how to take payments, and who to write to when this is not enough.
We read every message
Getting started
Four steps to your first signed document.
1 / 4
Make an account
Enter your email, then the code we send you. There is no card to give and nothing to install.
2 / 4
Pick or write a document
Start from one of 54 templates, upload a PDF, or tell Scribe what you need. Scribe drafts it; you read it.
3 / 4
Say who signs and send
Add names and emails, choose the order and press send. A document counts when it is sent.
4 / 4
Keep the sealed copy
Everyone gets the sealed PDF with its certificate. Anyone can check a copy on the verify page.
Sending and signing
What happens after you press send.
Reminders
Reminders go out until each person signs, on every plan. Reminders are never charged.
Sending to a list
Upload a spreadsheet and each row gets its own copy. Free sends to up to 15 at a time.
Signing
The signer opens the link on a phone or a computer and signs. No account, no app.
Plans, bills and your budget
What you pay, and how to keep it in check.
What counts
A document counts when it is sent. Reminders, drafts, signers and test mode never count. Free includes 15 a month.
Your budget
$50 a month unless you change it. You get an email at 50%, 80% and 100%. At 100% sending and AI drafting pause until you raise it. Nothing is deleted.
Cancel any time
Cancel from the Billing page. Your plan stays on until the end of the period you paid for. Docustay does not give refunds.
Payments inside a document
Take money as part of signing.
Set up payments
In Billing, Payments, choose Set up payments and Stripe creates an account in your name, or choose I already have Stripe and sign in to the one you use.
What it costs
Stripe's own fees go to Stripe. Docustay adds 2% on Free and Pay as you go and 0% on Pro and Lifetime.
Refunds are yours
Refunds and disputes are handled in your own Stripe account. Docustay never holds the money.
Your brand and your team
Make it yours, and add the people who send.
Logo and colour
Add your logo, colour, welcome note, sender name and reply-to address under Settings, Branding. It is on every plan.
Team members
Free is for one team member. On Pay as you go each team member you add is $5 a month; Pro and Lifetime have unlimited team members. Signers are free on every plan.
Roles
Owner, admin and member roles decide who can send and who can change settings.
Questions
Quick answers.
A signer did not get the email
Ask them to check their spam folder, then open the document and send a reminder. A reminder is free. If the address was wrong, void the document and send it again to the right one.
Sending says it is paused
Your monthly budget has been reached, or the Free limit of 15 documents has. Open Billing: raise the budget, or switch to Pay as you go. Nothing is lost.
I need my documents out of Docustay
Open any document and download the sealed PDF and its audit log. You can export everything at any time, also after you cancel.
Is a signature from Docustay legal?
It is a simple electronic signature with a strong record and a digital seal. Whether it is enough depends on the document and the place. Read the legal validity page.
I forgot how I signed in
Docustay signs you in with an emailed code, a passkey or a password. Choose Sign in and ask for a code.
I need a person
Write to hello@docustay.app, or support@docustay.app if something is broken. Include what you did and what you saw. We read every message.