TEMPLATE · Orders and money
Return and refund request
Ask to return an item: the order, the item, the reason, the outcome wanted and photos, approved by the seller. No card details are collected.
Please tell us about the item you want to return. A refund goes back to the way you paid; do not enter card details here.
About you
- Full nametext
- Emailemail
- Phonephone, optionalOptional. Used only to reach you about this form.
Your order
- Order numbertext
- Purchase datetext
- Itemtext
- Quantitytext
The return
- ReasonchoiceFaulty or damaged · Wrong item · Not as described · Changed my mind · Other
- Detailstext, optional
- Outcome wantedchoiceA refund · An exchange · A repair · Store credit
- Photosfile (PDF or picture), optionalHelpful for faulty or damaged items.
- The item is in the condition described, and I will return it as instructed.tick box
Signature
- Customer signaturesignature
- Customer date signeddate signed
For seller use
- Decisionchoice · SellerApproved · Approved in part · Not approved
- Notetext, optional · SellerOptional. Shown on the signed copy.
- Seller signaturesignature · Seller
- Seller date signeddate signed · Seller
What people see
The template, the way the person you send it to fills it in.
In this template
What is on the page.
- About you: 3 fields
- Your order: 4 fields
- The return: 5 fields
- Signature: 2 fields
- For seller use: 4 fields
It is your own copy in your workspace. Change any of it before you send.
Send it from code
Send the return and refund request template from your own code.
Make your own copy once, then send it to the person you name. A test key sends only to you.
npx docustay templates customize return-and-refund-request --name "Return and refund request"
# prints the new template's id; then send it as a test:
npx docustay send --test $DOCUSTAY_TEMPLATE_ID --party 'signer=Name <email>'curl -X POST "$DOCUSTAY_URL/api/v1/documents/send" \
-H "Authorization: Bearer $DOCUSTAY_API_KEY" \
-H "Idempotency-Key: $(uuidgen)" \
-H "Content-Type: application/json" \
-d '{"templateId":"$DOCUSTAY_TEMPLATE_ID","parties":[{"seat":"signer","name":"Name","email":"name@example.com"}]}'What you keep
A sealed copy and its record.
Each person who signs gets the sealed PDF with a certificate of completion, and so do you. Search them in your workspace and read each one by its own record.
Questions
Quick answers.
Who fills it in?
The person you send it to. They are the customer in this template: they type their own name and email, fill in each box and sign. Then the seller you choose on your team adds a decision and counter-signs.
Can I send it to many people at once?
Yes. Send to a list sends your own copy to each person on it, and each person signs their own copy.
Can I change the questions?
Yes. In your workspace it is your own copy: add, remove or reword any field, then send it. The original is never changed.
Can people attach files?
14 fields make up the return and refund request template. Where it has a file box, people may attach a PDF or a picture, and it is stored exactly as they upload it and never converted.
Is this legal advice?
No. The return and refund request template is a starting point in plain words. Change what does not fit before you send it.
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