FORM TEMPLATE · Orders and money
Return and refund request
Ask to return an item: the order, the item, the reason, the outcome wanted and photos, approved by the seller. No card details are collected.
Please tell us about the item you want to return. A refund goes back to the way you paid; do not enter card details here.
About you
- Full nametext
- Emailemail
- Phonephone, optionalOptional. Used only to reach you about this form.
Your order
- Order numbertext
- Purchase datetext
- Itemtext
- Quantitytext
The return
- ReasonchoiceFaulty or damaged · Wrong item · Not as described · Changed my mind · Other
- Detailstext, optional
- Outcome wantedchoiceA refund · An exchange · A repair · Store credit
- Photosfile (PDF or picture), optionalHelpful for faulty or damaged items.
- The item is in the condition described, and I will return it as instructed.tick box
Signature
- Customer signaturesignature
- Customer date signeddate signed
For seller use
- Decisionchoice · SellerApproved · Approved in part · Not approved
- Notetext, optional · SellerOptional. Shown on the signed copy.
- Seller signaturesignature · Seller
- Seller date signeddate signed · Seller
What people see
The form, the way the person with the link fills it in.
Return and refund request
Please tell us about the item you want to return. A refund goes back to the way you paid; do not enter card details here.
About you
Your order
The return
Signature
For seller use
14 fields for the person filling it in, plus 4 for the team member.
What people agree to
The wording beside each box.
- The item is in the condition described, and I will return it as instructed.
When you publish
It starts with these settings.
- People confirm their email before they sign.
- Someone on your team counter-signs each response.
- No limit on responses.
- After signing, people can start another response.
- You get an email for every signed response.
- The person gets an email with their signed copy.
Change any of them on the Publish step before the link goes live.
Questions
Quick answers.
Who fills it in?
Anyone with the link. They are the customer in this form, type their own name and email, fill in each box and sign. Then the seller you choose on your team adds a decision and counter-signs.
Can I change the questions?
Yes. In your workspace it is your own copy: add, remove or reword any field, then publish it. The original is never changed.
Can people attach files?
Where the form has a file box, people may attach a PDF or a picture. It is stored exactly as they upload it and never converted.
Is this legal advice?
No. It is a starting point in plain words. Change what does not fit before you publish it.
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